Our Gurantees | CapCover

Our Gurantees

We want you to be 100% satisfied with our quality hand made products!

If we make a mistake here’s our Guarantee…
If we make a mistake, we will replace your order or offer a full product refund! We work hard every day to do the right thing! We want you to be happy with our company and your order. Effective September 16, 2009 we now offer a 5 Year Guarantee on our product materials and craftsmanship of our residential high quality, long lasting protective covers. With proper application of the product, cleaning, drying and storage and our over 20 years of experience manufacturing high quality custom made to size protective covers has clearly demonstrated we can guarantee the material quality and craftsmanship of our outdoor protective covers with full confidence! Please note we do not make finished size covers to exact unit measurements provided us. 5 Year warranty guarantee on our light gray and light green and tan Superior Marine Canvas material and craftsmanship.See warranty details below. Does not include cover shipping charges.Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect. 5 Year warranty guarantee applies to Goldish/Tan treated canvas residential air conditioner covers, swamp cooler covers and window / through the wall outside a/c protective covers, grill covers and fire pit covers. Does not include cover shipping charges.5 Year warranty guarantee on our Acrylic Polyester Marine Fabric.This is a simple straightforward warranty. If during normal recommended use your protective cover should fail in craftsmanship or material integrity we will replace the cover. Period! Offer applies when protective cover is used for residential air conditioner covers. Marine material is not guarantee when used for grill covers, fire pit covers. Does not include cover shipping charges. Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.Proper cleaning, drying and storage and our over 20 years of experience manufacturing high quality custom made to size protective covers has clearly demonstrated we can fully guarantee the material integrity and craftsmanship of our outdoor protective covers with full confidence! As with any outdoor material color fading is possible because of certain levels of exposure to UV rays from prolonged exposure to sunlight.

This is our Lifetime Replacement Guarantee
We hold all original order information in-house and offer a 10% discount on all reorders. We appreciate your business and this is our way of demonstrating it. Does not include replacement cover shipping charges.

Customer Care

Please feel free in calling or emailing us with any concerns you may have or details request of our product guarantees. Our mission is to assist in a quick recovery and problem resolution.We want our customers to have the comfort and peace of mind that they will be taken care of in the case of a serious question, concern or problem.

Phone: 303.438.0906

Email: info@capcover.com
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Outdoor Furniture Covers
We guarantee covers original manufacturing quality of craftsmanship, in material and sewing. This guarantee does not cover possible return of goods shipping costs. We do not allow refunds for products which are not ordered as to our specifications requirements and formula and method(s) for dimensions.This guarantee does not cover wrong size covers ordered by customer. Please ensure you send us the correct size cover you need based on our size formula and method(s). Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization. Make sure Outdoor Furniture Cover is the product you want by reading our Outdoor Furniture Cover information thoroughly and or calling us with questions you may have before ordering. Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.
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Replacement Guarantee Of Custom Fit Full Length Goldish/Tan treated canvas Air Conditioner Covers
We will gladly replace your protective air conditioner cover with a new one! Normal retail price is $74.95. Your replacement cost is only $67.46. Order your replacement air conditioner cover today! Replacement air conditioner cover prices may change in the future without further notice.
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Replacement Guarantee Of Goldish/Tan Treated Canvas Swamp Cooler Cover
We will gladly replace your SWAMPCOOLERTM cover with a new one! Your replacement cost is only $67.46 for standard sizes originally costing $74.95. Price discounts for larger covers will not exceed 10% of the original purchase price. Order your replacement swamp cooler cover today! Replacement cover prices may change in the future without further notice.
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Acrylic Polyester Coated Marine Canvas and Treated Canvas Fabric Guarantee
Warranty does not include damage due to abuse or neglect and or improper off-season cleaning, drying and storage. Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect. Does not include ripping or tears due to wind shifting of cover or improper use of cover when applied to the air conditioning unit. Highly recommend the use of Strapping sets. Existing air conditioner cover must be returned only by UPS regular ground for inspection prior to replacement authorization.
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Super Coverâ„¢ Window / Wall Insulated Indoor Air Conditioner Cover
Please make sure your measurements are correct before selecting the inside cover of your choice. Double check your measurements and the adaptability of the air conditioner cover to your unit before ordering this per-packaged product for it is non-refundable and no returns will be accepted. Any exchanges in size of covers requested will be considered on a case-by-case basis and the customer will be responsible for all shipping charges.

Please ensure you have taken the correct size cover measurements for the cover size you need. Prior to ordering make sure the Window / Wall INDOOR air conditioner cover is the product you want by reading our Window / Wall INDOOR A/C Cover information thoroughly before ordering. Call us at 303.438.0906 with any questions or to discuss any concerns.
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Window / Through The Wall Outdoor Air Conditioner Cover
We guarantee covers original manufacturing quality of craftsmanship, in material and sewing. This guarantee does not cover possible return of goods shipping costs. We do not allow refunds for products which are not ordered as to our specifications requirements and formula and method(s) for dimensions.This guarantee does not cover wrong size covers ordered by customer. Please ensure you send us the correct size cover you need based on our size formula and method(s). Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization. Make sure the Window / Wall Outdoor Air Conditioner Cover is the product you want by reading our Window / Wall outdoor Air Conditioner Cover information thoroughly or calling us with any questions you may have before ordering. Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.

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Our Policy on Refunds of all Outdoor Air Conditioner Covers
We do not allow refunds for our custom, handmade products which are not ordered as to our specifications requirements, and formula(s) and methods. Please ensure you send us the correct width, depth, height or diameter measurements of your outdoor air conditioning unit based on our specifications requirements, and formula(s) and size call-out methods. We will do our best to provide a finished cover reasonably close to specified measurements provided. Note we do add material to measurements provided to allow for possible shrinkage over time.

Make sure the cover type you select to order is the product you want to purchase by going to our about product information page and clicking on the product page link of the cover you want. Make sure any and all design considerations are conveyed to us by e-mail or send us a letter prior to ordering. Existing air conditioner cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

E-mail or telephone us with questions about our product(s) prior to ordering.

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Five Year Limited Warranty for our SUPERIOR MARINE CANVAS Fabric

This warranty guarantee protects the original purchaser of our Superior Marine Canvas cover.

Our warranty protects against becoming unserviceable due to color or strength loss from normal usage and exposure conditions. Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.

This warranty covers our Superior Marine Canvas covers only.

This warranty does not cover damage from misuse or abuse. Improper installation or any costs associated with replacement of the cover, including labor and installation.

Limits to the warranty:
National Home Care Products Co., Inc. liability is expressly limited to this warranty.

National Home Care Products Co., Inc. reserves the right to inspect the cover submitted for claim. Warranty does not apply to commercial applications of this material.

Proof of purchase may be required.

National Home Care Products Co., Inc. will supply new equivalent cover to replace the cover that becomes unserviceable.

We will provide replacement cover at no cost during the first five years.

Contact your National Home Care Products Co., Inc. sales or customer service representative for warranty claims.
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Five Year Guarantee for our Goldish/Tan treated canvas fabric

Client must telephone and or email us prior to sending protective cover back. Upon return approval product must be shipped back by the client to National Home Care Products Company, Inc. by UPS regular ground for inspection and test comparisons for possible warranty consideration. Returned protective cover will be matched to existing five year wear samples for inspection and comparisons of craftsmanship and material integrity. Twenty years of supplying clients throughout the United States has proven our protective covers made out of our heavy duty goldish/tan treated canvas will last five seasons of normal use and exposure when properly installed, and secured to the air conditioning unit and when properly cleaned and stored at the end of use each season for five seasons.Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.
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Five Year Guarantee for our Acrylic Polyester Coated Marine fabric

Client must telephone and or email us prior to sending protective cover back. Upon return approval product must be shipped back by the client to National Home Care Products Company, Inc. by UPS regular ground for inspection and test comparisons for possible warranty consideration. Returned protective cover will be matched to existing three year wear samples for inspection and comparisons of craftsmanship and material integrity. Twenty years of supplying clients throughout the United States has proven our protective covers made out of the marine nylon will last three seasons of normal use and exposure when properly installed, and secured to the air conditioning unit and when properly cleaned and stored at the end of use each season for five seasons.Our warranty does not include wear and tear or other damages caused by sharp edges on the item cover is to protect.
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Return Policy
We cannot reimburse shipping and handling charges, and any PayPal and or credit card order processing fees, and we will charge a 20% restocking fee.

All products that are custom cut to size are items with dimensions that were specified by the customer. We do not accept returns of any custom made product we offer, that was ordered incorrectly by the customer and or when the customer did not follow our size formula and/or size call-outs as stated on the product page(s). Read about our sizing and material color information on the material information page and product pages prior to ordering. E-mail us with questions and requests for product details prior to ordering.

Customers are to make sure they telephone us, e-mail or mail us by U.S. Postal Service, any special instructions regarding unit mounting brackets, obstructions or other special considerations we would need to take into account prior to placing their order. We strongly encourage all customers to read about the product, and make sure their dimensions and any special design considerations they require are correct prior to placing their order. We may not accept returns based on product(s) which were not what the customer “expected”. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Read and understand about the product thoroughly prior to ordering. It is the customers responsibility to convey to us, in writing, or by submission of drawings, or digital image(s) what their manufacturing requirements are prior to submitting their order. We urge our customers to e-mail us with any questions they may have for purposes of determining and understanding our product type(s), construction, color, weight, material(s) and sizing prior to ordering our products.

We ship our new covers to you after two (2) inspections. New covers are shipped after being inspected, folded, packaged and are shipped without tears or dirt or other damages to them when they leave this facility.

Our products are not cut to exacting sizes provided. We allow for possible shrinkage over time by adding material to certain dimensions in most cases.

If the original product is approved for replacement, we require that the original cover be returned, and not be marked, soiled, dirty, or damaged. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Dirty and or damaged, returned covers are not eligible for refunds of payment, and or refunds of shipping charges, or free exchanges for new covers. Please e-mail us with any questions or comments regarding this returned goods policy prior to sending product back.

Refunds of shipping charges:
No original shipping fee refunds will be given. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Restocking Fee:
There may be a 20% restocking fee for those items approved for returns. This restocking fee is above and beyond any shipping charges that may be applied.

Product images and depictions:
We do our best to depict and represent our products as they actually appear. Computer colors may very from actual colors of fabrics.
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Delivery of Product
Window / through the wall Insulated Indoor air conditioner covers normally ship within twenty four hours.

Custom made air conditioner covers and swamp cooler covers manufactured for your unit dimensions normally are shipped to the customer within 11-13 business days if not sooner. Under unusual circumstances, your order could take a little longer than 11-13 days to ship.

Please feel free in e-mailing us immediately with any questions you may have about delivery timelines.
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We ship our products using UPS regular ground services. We have complete tracking capabilities and can track your shipment when needed. Credit Card users now have the confidence in knowing that we can track and locate shipments to physical addresses. We do not ship to P.O. Boxes.