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Our Guarantees
We want you to be 100% satisfied with
our quality hand made products!
If we make a mistake here's our Guarantee...
If we make a mistake, we will replace
your order, pay for additional shipping charges or offer
a full refund! We work hard
every day to do the right thing! We want you to be happy
with our company and your order. Effective September 16, 2009 we now offer a 3 year, 5 Year, and 10 year Guarantee on our product materials and craftsmanship of our residential high quality, long lasting protective covers. With proper application of the product, cleaning, drying and storage and our over 20 years of experience manufacturing high quality custom made to size protective covers has clearly demonstrated we can guarantee the material quality and craftsmanship of our outdoor protective covers with full confidence!
10 Year warranty guarantee on our light gray and light green and tan Superior Marine Canvas material and craftsmanship. See warranty details below. Does not include replacement cover shipping charges. Learn more.
5 Year warranty guarantee applies to Goldish/Tan treated canvas residential air conditioner covers, swamp cooler covers and window / through the wall outside a/c protective covers, grill covers and fire pit covers. Does not include replacement cover shipping charges.
5 Year warranty guarantee on our Acrylic Polyester Marine Fabric. This is a simple straightforward warranty. If during normal recommended use your protective cover should fail in craftsmanship or material integrity we will replace the cover. Period! Offer applies when protective cover is used for residential air conditioner covers. Marine material is not guranteed when used for grill covers, fire pit covers. Does not include replacement cover shipping charges.
Proper cleaning, drying and storage and our over 20 years of experience manufacturing high quality custom made to size protective covers has clearly demonstrated we can fully guarantee the material integrity and craftsmanship of our outdoor protective covers with full confidence! As with any outdoor material color fading is possible because of certain levels of exposure to UV rays from prolonged exposure to sunlight.
This
is our Lifetime Replacement Guarantee
We hold all original order information
in-house and offer a 10% discount on all reorders.
We appreciate your business and this is our way of demonstrating
it. Does not include replacement cover shipping charges.
Customer Care
Please feel free in calling or emailing us with any concerns you may have or details request of our product guarantees. Our mission is to assist in a quick recovery and problem resolution.We want our customers to have the comfort and peace of mind that they will be taken care of in the case of a serious question, concern or problem.
Phone: 303.438.0906
Email: info@capcover.com |
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Replacement Guarantee Of Custom Fit Full Length Goldish/Tan treated canvas Air Conditioner Covers
We will gladly replace your protective
air conditioner cover with a new one! Normal
retail price is $69.95. Your replacement cost is only $62.96. Order your replacement air conditioner cover today! Replacement air conditioner cover
prices may change in the future without further notice.
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Replacement Guarantee Of Goldish/Tan Treated Canvas Swamp Cooler Cover
We will gladly replace your SWAMPCOOLERTM
cover with a new one! Your
replacement cost is only $67.45 for standard sizes originally
costing $74.95. Price discounts for larger covers will not
exceed 10% of the original purchase price. Order your replacement swamp cooler cover today! Replacement cover
prices may change in the future without further notice.
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Acrylic Polyester Coated Marine Canvas and Treated Canvas Fabric Guarantee
Warranty does not include damage due to abuse or neglect
and or improper off-season cleaning, drying and storage. Does not include ripping
or tears due to wind shifting of cover due to improper application
or use of cover when applied to the air conditioning unit.
Highly recommend the use of Strapping sets. Existing
air conditioner cover must be returned only by UPS regular ground for inspection
prior to replacement authorization.
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Window
/ Wall Insulated Indoor Air Conditioner Cover
Please make sure your measurements are correct before selecting the inside cover of your choice. Double check your measurements and the adaptability of the air conditioner cover to your unit before ordering this pre-packaged product for it is non-refundable and no returns will be accepted.
Please ensure you have taken the correct size cover measurements for the cover size you need. Prior to ordering make sure the Window / Wall
INDOOR air conditioner cover is the product you want by reading our Window / Wall INDOOR A/C Cover
information thoroughly before ordering. ________________________________________________________________________________________
Window
/ Through The Wall Outdoor Air Conditioner Cover
We guarantee covers original manufacturing quality of craftsmanship,
in material and sewing. This guarantee does not cover possible return of goods shipping
costs. We do not allow refunds for products which are not ordered as to our specifications
requirements and formula and method(s) for dimensions.This
guarantee does not cover wrong size covers ordered by customer.
Please ensure you send us the correct size cover you need
based on our size formula and method(s).Existing
cover must be returned only by UPS regular ground for inspection
prior to replacement authorization. Window / Wall
Outdoor Air Conditioner Cover is the product you want by reading
our Window / Wall outdoor Air Conditioner Cover information thoroughly
before ordering. _____________________________________________________________________
Our Policy on Refunds of all Air Conditioner Covers
We do not allow
refunds for
our custom, handmade products which are not ordered as to
our specifications requirements, and formula(s) and methods.
Please ensure you send us the correct width, depth, height
or diameter measurements of your outdoor air conditioning
unit based on our
specifications requirements, and formula(s) and size call-out
methods.
Make
sure the cover type you select to order is the product you
want to purchase by going to our about
product information page and clicking on the product
page link of the cover you want. Make sure any and all design
considerations are conveyed to us by
e-mail or U.S. Postal service prior to ordering. Existing
air conditioner cover must be returned only by UPS regular ground for inspection
prior to replacement authorization.
E-mail
or telephone us with questions about our product(s) prior
to ordering.
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Ten Year Limited Warranty for our SUPERIOR MARINE CANVAS Fabric
This warranty guarantee protects the original purchaser of our Superior Marine Canvas cover.
Our warranty protects against becoming unserviceable due to color or strength loss from normal usage and exposure conditions.
This warranty covers our Superior Marine Canvas covers only.
This warranty does not cover damage from misuse or abuse. Improper installation or any costs associated with replacement of the cover, including labor and installation.
Limits to the warranty:
National Home Care Products Co., Inc. liability is expressly limited to this warranty.
National Home Care Products Co., Inc. reserves the right to inspect the cover submitted for claim. Warranty does not apply to commercial applications of this material.
Proof of purchase may be required.
National Home Care Products Co., Inc. will supply new equivalent cover to replace the cover that becomes unserviceable.
We will provide replacement cover at no cost during the first five years; 25% discount during the sixth thru ninth year; and a 12% discount during the tenth year. Learn more about the warranty.
Contact your National Home Care Products Co., Inc. sales or customer service representative for warranty claims.
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Five Year Guarantee for our Goldish/Tan treated canvas fabric
Client must telephone and or email us prior to sending protective cover back. Upon return approval product must be shipped back by the client to National Home Care Products Company, Inc. by UPS regular ground for inspection and test comparisons for possible warrantee consideration.
Returned protective cover will be matched to existing five year wear samples for inspection and comparisons of craftsmanship and material integrity. Twenty years of supplying clients throughout the United States has proven our protective covers made out of our heavy duty goldish/tan treated canvas will last five seasons of normal use and exposure when properly installed, and secured to the air conditioning unit and when properly cleaned and stored at the end of use each season for five seasons.
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Five Year Guarantee for our Acrylic Polyester Coated Marine fabric
Client must telephone and or email us prior to sending protective cover back. Upon return approval product must be shipped back by the client to National Home Care Products Company, Inc. by UPS regular ground for inspection and test comparisons for possible warrantee consideration.
Returned protective cover will be matched to existing three year wear samples for inspection and comparisons of craftsmanship and material integrity. Twenty years of supplying clients throughout the United States has proven our protective covers made out of the marine nylon will last three seasons of normal use and exposure when properly installed, and secured to the air conditioning unit and when properly cleaned and stored at the end of use each season for five seasons.
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Return Policy
We cannot reimburse shipping
and handling charges, and any PayPal and or credit card order processing fees,
and we will charge a 20% restocking fee.
All
products that are custom cut to size are items with dimensions
that were specified by the customer. We do not accept returns
of any custom made product we offer, that was ordered incorrectly by
the customer and or when the customer did not follow our size formula
and/or size call-outs as stated on the product page(s). Read
about our sizing and material color information on the material
information page and product
pages prior to ordering. E-mail us with questions and
requests for product details prior to ordering.
Customers are to make sure they telephone us, e-mail or mail us by U.S. Postal Service, any special instructions
regarding unit mounting brackets, obstructions or other
special considerations we would need to take into account
prior to placing their order. We
strongly encourage all customers to read about
the product, and make sure their dimensions and any
special design considerations they require are correct prior
to placing their order. We may not accept returns based
on product(s) which were not what the customer "expected". Existing
cover must be returned only by UPS regular ground for inspection
prior to replacement authorization.
Read and understand about the product thoroughly prior to
ordering. It is the customers responsibility to convey to
us, in writing, or by submission of drawings, or digital
image(s) what their manufacturing requirements are prior
to submitting their order. We
urge our customers to e-mail us with any questions they may have for purposes of determining
and understanding our product type(s), construction, color,
weight, material(s) and sizing prior to ordering our products.
We
ship our new covers to you after two (2) inspections. New
covers are shipped after being inspected, folded, packaged
and are shipped without tears or dirt or other damages to
them when they leave this facility.
Our products are not cut to exacting sizes provided. We
allow for possible shrinkage over time by adding material
to certain dimensions in most cases.
If
the original product is approved for replacement, we require
that the original cover be returned, and not be marked,
soiled, dirty, or damaged. Existing
cover must be returned only by UPS regular ground for inspection
prior to replacement authorization.
Dirty and or damaged, returned covers are not eligible for
refunds of payment, and or refunds of shipping charges,
or free exchanges for new covers. Please e-mail
us with any questions or comments regarding this returned
goods policy prior to sending product back.
Refunds of
shipping charges:
No shipping refunds will be agreed upon by this office,
or authorized prior to us receiving a written request or
e-mail request. Existing
cover must be returned only by UPS regular ground for inspection
prior to replacement authorization.
Restocking
Fee:
Theremay be a 20% restocking fee for those items approved for
returns. This restocking fee is above and beyond any shipping
charges that may be applied.
Product
images and depictions:
We do our best to depict and represent our products as they
actually appear. Computer colors may very from actual colors
of fabrics.
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We
ship our products using UPS regular ground services.
We have complete tracking capabilities and can track
your shipment when needed. Credit Card users now have
the confidence in knowing that we can track and locate
shipments to physical addresses.
We do not ship to P.O. Boxes. |
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