Our Guarantees We want you to be 100% satisfied with our quality hand made products! Here's our Guarantee...It's simple, and straightforward If we make a mistake, we will replace your order, pay for additional shipping charges or offer a full refund! We work hard every day to do the right thing! We want you to be happy with our company and your order. This is our Lifetime Replacement Guarantee We hold all original order information in-house and offer an honest discount on all reorders. We appreciate your business and this is our way of demonstrating it. This is our Lifetime Replacement Guarantee, lower prices for valued customer reorders!

READ BELOW ABOUT PRODUCT INFORMATION, RETURNS, REFUNDS, REORDERS, PRODUCT IMAGES AND DEPICTION, AND DELIVERY TIMELINES

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Replacement Guarantee Of Custom Made Square or Rectangular Cover

We will gladly replace your protective cover with a new one! Normal retail price is $49.95. Your replacement cost is only $44.95. Includes taxes, shipping and handling charges. Order your replacement protective cover today! Replacement cover prices may change in the future without further notice.
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Replacement Guarantee Of Custom Fit Full Length Cover

We will gladly replace your protective cover with a new one! Normal retail price is $79.95. Your replacement cost is only $71.95. Includes taxes, shipping and handling charges. Order your replacement protective cover today! Replacement cover prices may change in the future without further notice.
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Replacement Guarantee Of Swamp Cooler Cover

We will gladly replace your SWAMPCOOLERTM protective cover with a new one! Your replacement cost is only $71.95 for standard sizes originally costing $79.95. Price discounts for larger covers will not exceed 10% of the original purchase price.
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Marine Canvas Fabric Guarantee.
Warranty does not include damage due to abuse or neglect and or improper off-season storage. Does not include ripping or tears due to wind shifting of cover due to improper application or use of cover when applied to the air conditioning unit. Highly recommend the use of Strapping sets. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.
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Window /Wall Insulated Indoor Cover

We guarantee covers' original manufacturing quality of craftsmanship, in material, and sewing. This guarantee does not cover possible return of goods shipping costs. We do not allow refunds for products which are not ordered as to our specifications requirements and formula and method(s) for dimensions. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

This guarantee does not apply to wrong size covers ordered by customer. Please ensure you send us the correct size cover you need based on our size formula. Make sure the Window/Wall INDOOR A/C Cover is the product you want by reading our Window/Wall INDOOR A/C Cover information thoroughly before ordering. ________________________________________________________________________________________

Window / Through The Wall Outdoor Protective Cover

We guarantee covers original manufacturing quality of craftsmanship, in material and sewing.

This guarantee does not cover possible return of goods shipping costs. We do not allow refunds for products which are not ordered as to our specifications requirements and formula and method(s) for dimensions.

This guarantee does not cover wrong size covers ordered by customer. Please ensure you send us the correct size cover you need based on our size formula and method(s). Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Make sure the Window/Wall Outdoor A/C Cover is the product you want by reading our Window/Wall outdoor A/C Cover information thoroughly before ordering. ________________________________________________________________________________________

Our policy on refunds of all air conditioner cover(s).
We do not allow refunds for our custom, handmade products which are not ordered as to our specifications requirements, and formula(s) and methods.

Please ensure you send us the correct width, depth, height or diameter measurements of your outdoor air conditioning unit based on our specifications requirements, and formula(s) and size call-out methods.

Make sure the cover type you select to order is the product you want to purchase by going to our about product information page and clicking on the product page link of the cover you want. Make sure any and all design considerations are conveyed to us by e-mail or U.S. Postal service prior to ordering. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

E-mail or telephone us with questions about our product(s) prior to ordering.
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Return Policy

We cannot reimburse shipping and handling charges, and any PayPal order processing fees, and we do need to charge a 20% restocking fee for many items. Please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping charges will be deducted from your return refund. Please note that custom made items are not returnable.

All products that are custom cut to size are items with dimensions that were specified by the customer. We do not accept returns of any custom made product we offer, that was ordered by the customer when the customer did not follow our size formula and or size call-outs as stated on the product page(s).

Read about our sizing and material color information on the material information page and product pages prior to ordering. E-mail us with questions and requests for product details prior to ordering.

Customers are to make sure they e-mail or mail us by U.S. Postal Service, any special instructions regarding unit mounting brackets, obstructions or other special considerations we would need to take into account prior to placing their order.

We strongly encourage all customers to read about the product, and make sure their dimensions and any special design considerations they require are correct prior to placing their order. We may not accept returns based on product(s) which were not what the customer "expected". Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Read and understand about the product thoroughly prior to ordering. It is the customers responsibility to convey to us, in writing, or by submission of drawings, or digital image(s) what their manufacturing requirements are prior to submitting their order.

We urge our customers to e-mail us with any questions they may have for purposes of determining and understanding our product type(s), construction, color, weight, material(s) and sizing prior to ordering our products.

We ship our new covers to you after two (2) inspections. New covers are shipped after being inspected, folded, packaged and are shipped without tears or dirt or other damages to them when they leave this facility.

Our products are not cut to exacting sizes provided. We allow for possible shrinkage over time by adding material to certain dimensions in most cases.

If the original product is approved for replacement, we require that the original cover be returned, and not be marked, soiled, dirty, or damaged. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Dirty and or damaged, returned covers are not eligible for refunds of payment, and or refunds of shipping charges, or free exchanges for new covers. Please e-mail us with any questions or comments regarding this returned goods policy prior to sending product back.

Refunds of shipping charges
We may only refund the original UPS regular ground shipping charge amount equal to the original shipping charges from this office to the delivery address of the original order placed.

No shipping refunds will be agreed upon by this office, or authorized prior to us receiving a written request or e-mail request. Existing cover must be returned only by UPS regular ground for inspection prior to replacement authorization.

Restocking Fee:
There is a 20% restocking fee for those items approved for returns. This restocking fee is above and beyond any shipping charges that may be applied.

Product images and depiction's
We do our best to depict and represent our products as they actually appear. Computer colors may very from actual colors of fabrics.

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Delivery of Product
Window / Wall A/C insulated indoor covers normally ship within twenty four hours.
Custom made covers and Swamp Cooler covers manufactured to your specific dimensions normally are shipped to the customer within eleven to thirteen ( 11-13 ) business days or sooner. Under unusual circumstances, your order could take a little longer than 11-13 days to ship.

Please feel free in e-mailing us immediately with any questions you may have about current delivery timelines.
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We ship our products using UPS regular ground services. We have complete tracking capabilities and can track your shipment when needed. Credit Card users now have the confidence in knowing that we can track and locate shipments to physical addresses. We do not ship to P.O.Boxes.